Privacy Policy

UKSR recognises that your privacy is very important to you and that you have a right to control your personal information. Unless you give explicit consent for UKSR to act otherwise, the following policies govern how UKSR will use and safeguard your privacy when using this Website.


UKSR collects personal information only from the individual concerned and holds only such personal information as is reasonable and necessary for us to deliver services to people who use our services.

You may be asked to supply personal information when using this Website.  Personal information is anything which enables us to identify you in some way, such as your name or email address. If you supply such information, we are legally bound by the Data Protection Act 1998 to ensure that it is only used for the purpose for which it was first requested and to ensure that the data is held securely. We do not currently give visitors the option of using a secure transmission method to send us their personal data. Therefore, your attention is drawn to the fact that any information provided over the Internet is not secure. E-mails can be intercepted, lost, redirected, changed and read by other people.

Community, Training and Chat systems

Building a social network through SMART Recovery may involve sharing personal details and information.

  • It is your choice how much information you enter on the site
  • the information you enter is yours, it does not belong to UKSR
  • you may delete your account any time you like
  • UKSR may delete your data if your account is removed for any breach of site rules
  • our Website is set up to delete most or all information associated with your account when it is deleted. UKSR cannot guarentee that all traces of information entered by you will be fully removed, though will make reasonable efforts to prevent such information remaining visible to other site participants.  UKSR maintains a backup schedule for the Website, so information from deleted accounts will remain on database backups for up to six months.

General information logged

Using the Google analytics service, we log the following information for all visitors to the site. This is used for statistical purposes only:

  • The type of browser and operating system you are using;
  • the IP address used;
  • the address of the referring site;
  • the date and time of the visit; and
  • the address of the information accessed or downloaded.

In addition, search terms that you enter when conducting a site search are collected but are not associated with any other information collected. We use these search terms to enable us to improve the services that we provide.  Our web server also records some of the above information, though these are usually deleted monthly and never stored more than one year.

Our email systems logs the following information:

  • Sender and recipient’s email address
  • Date and time of transmission
  • Email subject, size and unique message identification

Use of cookies

Please see the separate cookie policy.

Links to other websites

This Website includes links to other web sites. UKSR is not responsible for the privacy practices or the content of these sites.

Use and disclosure of information

Information will be used or disclosed only for the primary purpose for which it was collected. Information provided to us may be used to keep you better informed about the activities and services of UKSR, for example by email. Individuals have the right to opt out of receiving any of these sources of information.

Personal information will not be used or disclosed by UKSR for a secondary purpose unless that purpose is closely related to the primary purpose and you could reasonably expect the information to be used in that way. UKSR will, wherever possible, comply with demands for information from agencies with statutory power to require its release.  Also, UKSR reserves the right to disclose information to our legal, professional or financial advisers.

UKSR will not sell, exchange or release personal information about an individual for commercial gain.

UKSR may send you newsletters if you have corresponded with our team or signed up to our services.  We will usually follow an ‘opt in’ process.  If you no longer wish to receive information you may remove your name from our email lists by following the removal instructions within the email itself.

Quality of information

UKSR takes reasonable steps to ensure that the personal information collected and used is accurate and up to date. We seek participants assistance to keep UKSR informed of change of email address or other details.

To update or delete your personal information please use the ‘edit profile’ options within the community pages, training site or by clicking the update details link on newsletter emails.

We will take all reasonable steps to meet any request to have personal information deleted unless it is required for legal or administrative reasons.

Security of information

UKSR takes every care to protect personal information from unauthorised use or disclosure and from loss. Your information is stored on secured servers that are protected in controlled facilities. Our employees and volunteers are obliged to respect the confidentiality of any personal information held by UKSR.

You can assist us by ensuring that you maintain the confidentiality of your passwords and accounts..

Accessibility of information

Information held by UKSR about an individual is accessible to that person on request, to the standards required of us by the Data Protection Act.

What to do if you have a problem or request

If you have further queries relating to our privacy policy, or you have a problem or complaint, please contact us.