Become a Volunteer Online Co-ordinator

The purpose of the Volunteer Online Coordinator Role is to support the growth of UK SMART Recovery via the online community on the website by:

  • Supporting all online volunteers including Peer Meeting Facilitators, attending online SMART meetings to give guidance, positive feedback and encouragement.
  • Developing and supporting a network of Peer Online Facilitators for learning, mutual encouragement and sharing of good practice, with specific attention to advice on staying safe in meetings for participants and fidelity to the SMART Recovery meeting programme.
  • Ensuring , where possible, new online registrants receive a welcome message introducing them to SMART Recovery.
  • Ensuring, where possible, posts in the online community abide by the rules and removing those that do not.
  • Ensuring confidential information is kept confidential and ensuring participants right to privacy is respected.
  • To be familiar with the software and meeting format and to know how to report any issues with IT technology.
  • Taking a lead in organising online events and encouraging participation of SMARTies in Recovery Month.
  • Acting as a link between the staff team, Peer Facilitators and meeting participants, ensuring information is shared both ways.
  • Ensuring the Safeguarding Policy and procedure is followed and any concerns are shared with a member of the staff team.
  • Ensuring any comments, concerns or complaints are fed back to the appropriate member of staff.
  • Attending meetings to represent the views of online volunteers and Peer Facilitators.

What personal qualities are needed in the role?

  • A person who is at a stage in life where their recovery is stable.
  • An experienced Peer Meeting Facilitator.
  • Able to commit wholeheartedly to SMART Recovery principles and values and take the lead in ensuring best practice in SMART Recovery meetings
  • Willing to commit to the Volunteer Code of Conduct.
  • Good organisational skills, able to manage own time and lead a balanced life.
  • A team player, willing to work with others, both volunteers and staff, for the good of SMART Recovery and the meeting participants.
  • Willing to act as an ambassador for UK SMART Recovery, abide by the policies in place and help to build its good reputation.
  • Self-motivated and able to engage others.
  • A good communicator, able to represent the views of others and participate in decision making in the organisation.
  • Competent with IT, including use of email, word processing, skype or similar and social media e.g. Facebook, twitter.
  • Able to make a regular commitment of time and energy to UK SMART Recovery.

What can Volunteer Online Coordinators expect from UK SMART Recovery?

  • Regular support and guidance sessions, (by phone, face to face or electronic meetings)¬†as appropriate.
  • To be respected and treated as a valued member of the organisation.
  • Access to training and development as appropriate to the role.
  • Access to UK SMART Recovery events, training days and conferences, or other recovery community events as appropriate to the role.
  • Views and comments will be welcomed, taken seriously and acted on as appropriate.
  • To claim any travel or refreshment expenses for activities on behalf of UK SMART Recovery, which have previously been agreed in writing with a member of staff.

How to apply

To request an application pack please contact Central Office